Terms of service

Disclaimer

When we refer to "Trésor Vintage", "we", "us" or "our", website (our “site”) we mean Trésor Vintage Limited. Where we refer to "you" or "your" we mean you, the person using the Services.

Trésor Vintage is not associated or affiliated with any brands displayed and sold on our website. Trademarks and copyrights of pre-owned items sold on our website are reserved to their original brands. Trésor Vintage is not a buyer company, we merely sell second-hand bags on behalf of the original owners.

Privacy

By accessing the account and any purchase, you acknowledge and accept our Privacy Policy (available at https://www.tresor-vintage.com/privacy-policy-2/), which discloses how Trésor Vintage collect, use, and share information about you.

Check Out

Clients have the responsibility to read our terms and condition thoroughly before checking out, with returns and refunds policy included. After the order has been confirmed, our team will send an email to individual client about the condition check. If clients agreed with the condition, our company is not liable to any further damage on the bag.

Returns and Exchange

General Return policy or Return note

The Consumer Rights Act, later replaced by Sales of Goods Act October 2015 gives consumers the statutory right to return or request a refund of faulty products. We are not responsible for any original manufacturer faults. We will  provide an accurate description and disclose any and all faults, flaws or signs of use with the item(s) to you before shipping. Nevertheless, we could arrange repairments upon request for additional costs, and the repairments will be with a third party, not with the original manufacturer.

If you are not entirely satisfied with your purchase, we’re here to assist. 

 

Returns should be requested within 14 days you received your order. All items must be returned in the same condition, with (1)all original and *Trésor Vintage packaging, (2)protective materials in place, (3)Trésor Vintage tags attached to them in its original position, (4)any accessories and (5)authenticity cards (from original manufacturer).

Trésor Vintage reserves the right not to accept any return if the product shows signs of wear or has been used or altered from the mutual agreed condition. The return should be exactly the same as we shipped to you.

After you filed your return request, your item(s) should be sent back to us within 28 days of receiving your order. Trésor Vintage reserves the right not to accept any return if it is outside this timeframe.

We are responsible for paying any shipping costs incurred whilst returning an item. We will email you a return and exchange instruction with return labels after you filed a return and exchange request.

Once we receive your item(s), you will be notified via email whilst your returned item(s) are re-authenticated. 

If your return is approved, we will notify you immediately and initiate a refund to original method of payment. Your refund can take up to 7 working days to appear in your account, depending on your card issuer’s policies. Working days  and hours are defined as Monday to Friday 9am to 6pm, excluding public holidays.

Exchange

Exchange procedure is the same as return procedure, instead of having a refund, you could exchange for anything that is the same or higher value. Our customer service team would assist in the payment method if you could like to exchange for a higher value item(s).

Exceptions: No exchanges and returns for special orders.

Payment & Promotions

Before accepting your order, we must validate your payment method. In the event the card is declined we will not accept your order. In the event your payment method is declined, we will attempt contact you to inform you of this and discuss alternative payment options.

All prices shown are inclusive of UK VAT. Prices are subject to change. If there is a pricing error,  customers will be contacted and informed of the correct price before any payment is processed.

Any discount codes or offers must be redeemed during checkout. We are unable to add discounts to orders after they have been placed.

Delivery

Domestic Shipping Policy

We aim to process all orders within 2-3 working days. Orders placed on a weekend or national holiday will not be shipped until the next working day. Working days are defined as Monday to Friday 9am to 6pm, excluding public holidays.

Deliveries are subject to occasional delays, in the case of delays, missed deliveries or lost items customers are advised to enquire with the shipping carrier. 

Shipments may be delayed by a few days if we are experiencing a high volume of orders. In this case, please allow additional transit days for delivery. If is  a significant delay in shipment of an order, customers will be  contacted via email or telephone.

You will receive a Shipping Confirmation via email once your order has dispatched. This will contain your tracking number(s). The tracking number may be deactivated after the shipment is complete. 

International Shipping Policy 

All orders will be processed and passed onto the carrier within 2-3 working days. 

Once you have received your  tracking number, your order should be with you in around 5-7 working days. If you have not received your order within this stated time period, please contact the shipping carrier for updates. 

Any item shipped outside the EU may be subject to customs, handling or brokerage charges, which will be the responsibility of the buyer. If the buyer would like to return their item, these charges cannot be refunded, and must instead be recuperated via their local customs office. 

We are unable to declare items below the sale value or to mark items as ‘gifts’ for the purposes of evading customs charges.

Remarks:

For Domestic and International shipping, we required a direct signature from the consignee or a representative at the delivery address to ensure your shipment is not re-directed, or delivered at an alternative address.

Cancellation

If you change your mind and want to cancel your order we are happy to help.

We are unable to cancel any orders which have already been dispatched, due to high volumes of emails and phone calls at times we might be delayed in getting back to you. If you do wish to cancel your order, please telephone us on +(44) 2078 684110 (for enquires within the UK) or email us at customerservice@tresor-vintage.com with the subject heading ORDER CANCELLATION with order number as soon as possible after ordering.

In the event your order is has already been dispatched please follow the return instructions detailed above.