When we refer to "Trésor Vintage", "we", "us" or "our", website (our “site”) we mean Trésor Vintage Limited. Where we refer to "you" or "your" we mean you, the person using the Services.
Trésor Vintage is not affiliated, associated, sponsored, or officially connected with any brands displayed and sold on our website. Trademarks and copyrights of pre-owned items sold on our website are reserved to their original brands. Trésor Vintage is not a buyer company, we merely sell second-hand bags on behalf of the original owners.
Clients have the responsibility to read our terms and condition thoroughly before checking out, with returns and refunds policy included. After the order has been confirmed, our team will send an email to individual client about the condition check. If clients agreed with the condition, our company is not liable to any further damage on the bag.
Returns and Exchange
General Return policy or Return note
The Consumer Rights Act, later replaced by the Sales of Goods Act in October 2015 gives consumers the statutory right to return or request a refund of faulty products. We are not responsible for any original manufacturer faults. We will provide an accurate description and disclose any and all faults, flaws or signs of use with the item(s) to you before shipping. Nevertheless, we could arrange repairments upon request for additional costs, and the repairments will be with a third party, not with the original manufacturer.
Trésor Vintage proceeds to shipping only when customers acknowledge and agree with the condition check email.
Once you received your order, please check the item. If you found any damage (e.g. unexpected scratches, discolouration, or any other damage different from the condition report) or missing accessories, please take the evidence in photos or videos form. Send these evidences to our customer service team via email: firstname.lastname@example.org and title your email with your full name and order number. Our team will start an investigation based on the information you provided. You shall receive our investigation result within 5 business days. However, based on the specific situation it might take longer to investigate.
(Please note that once your received your order, you have 48 hours to claim the damage. Trésor Vintage reserves the right not to accept the claim after 48 hours you received your order.)
If you are not entirely satisfied with your purchase, we’re here to assist.
Returns should be requested by sending an email to email@example.com (Title the email with your name and order number) within 14 days you received your order. All items must be returned in the same condition, with (1)all original and *Trésor Vintage packaging, (2)protective materials in place, (3)Trésor Vintage tags attached to them in its original position, (4)any accessories and (5)authenticity cards (from original manufacturer).
Trésor Vintage reserves the right not to accept any return if the product shows signs of wear or has been used or altered from the mutual agreed condition. The return should be exactly the same as we shipped to you.
After you filed your return request, your item(s) should be sent back to us within 28 days of receiving your order. Trésor Vintage reserves the right not to accept any return if it is outside this timeframe.
We are responsible for paying any shipping costs incurred whilst returning an item. We will email you a return and exchange instruction with return labels after you filed a return and exchange request.
Once we receive your item(s), you will be notified via email whilst your returned item(s) are re-authenticated.
If your return is approved, we will notify you immediately and initiate a refund to original method of payment (excluding the delivery cost). Your refund can take up to 7 working days to appear in your account, depending on your card issuer’s policies. Working days and hours are defined as Monday to Friday 9am to 6pm, excluding public holidays.
Exchange procedure is the same as return procedure, instead of having a refund, you could exchange for anything that is the same or higher value. Our customer service team would assist in the payment method if you could like to exchange for a higher value item(s).
Exceptions: No exchanges and returns for special orders.
Payment & Promotions
Before accepting your order, we must validate your payment method. In the event the card is declined we will not accept your order. In the event your payment method is declined, we will attempt contact you to inform you of this and discuss alternative payment options.
Trésor Vintage accepts the following forms of payment:
Visa, Mastercard, American Express, Diners Club and PayPal with valid billing address.
We are accepting payment via bank transfer. A pro-forma invoice will be provided, and this will contain all of the details required to complete the transfer.
Please note that additional validation might be required during payments.
When placing an order, your billing address must correspond to the address of your credit card. We hold the right to stop processing your order if the information does not match.
The cards are charged through the secure payment partners: Global Payments and PayPal for the order value, plus shipping fees. Additional charges such as exchange rate for international purchase might be applied depends on the credit card companies.
All transactions are secured by our payment partners: Global Payments and PayPal, to protect your personal and payment data.
We do not accept credit card payments over the phone other than an agreed holding deposit. Payments may be subject to a holding period under which circumstance notification will be provided. We have a strict 3D secure rule base that means all your personal information provided (full name, billing address, home address, postcode, passwords etc.) must match the card being used. Additional proof of identification may be requested to support payment, this may include: passport, identity card, driver’s licence, utility bill or bank statement. Trésor Vintage would not process to shipping after the payment is confirmed and received.
All prices shown are inclusive of UK VAT. Prices are subject to change. If there is a pricing error, customers will be contacted and informed of the correct price before any payment is processed.
Any discount codes or offers must be redeemed during checkout. We are unable to add discounts to orders after they have been placed.
Enhanced Due Diligence (EDD)
General: When the transaction amounts equal to or more than £5000.00, you may be required to verify your identity. This verification helps Trésor Vintage to maintain a safe marketplace. At any time, Trésor Vintage may require you to re-verify your identity. As part of this verification process, and as enforced by regulatory requirements relating to online payments and Money Laundering Regulations under the United Kingdom government supervision, you may be required to provide:
1. Full name (match with the payment card used and proof of identity documents)
2. A Photograph of an official document which confirms your identity (Proof of identity) For example: passport, identity card or driver’s licence
3. A Photograph of your residential address (Match with billing address of the payment card used) For example: utility bill or bank statement
Trésor Vintage will proceed to shipping after the Enhanced Due Diligence checks, this process will take up to 5 working days.
This information is transmitted securely and will not be stored by Trésor Vintage. Other information may be required to verify identity.
Trésor Vintage has engaged third-party service providers to perform many of the services related to payment processing, including card processing, identity verification, fraud analysis and regulatory compliance. Trésor Vintage has partnered with PayPal and other licensed payment processors (and may change its providers at any time and from time to time). Trésor Vintage may share your personal or transactional information with those third-party service providers when it is necessary to process payments.
Domestic Shipping Policy
We aim to process all orders within 2-3 working days. Orders placed on a weekend or national holiday will not be shipped until the next working day. Working days are defined as Monday to Friday 9am to 6pm, excluding public holidays.
Deliveries are subject to occasional delays, in the case of delays, missed deliveries or lost items customers are advised to enquire with the shipping carrier.
Shipments may be delayed by a few days if we are experiencing a high volume of orders. In this case, please allow additional transit days for delivery. If is a significant delay in shipment of an order, customers will be contacted via email or telephone.
You will receive a Shipping Confirmation via email once your order has dispatched. This will contain your tracking number(s). The tracking number may be deactivated after the shipment is complete.
International Shipping Policy
All orders will be processed and passed onto the carrier within 2-3 working days.
Once you have received your tracking number, your order should be with you in around 5-7 working days. If you have not received your order within this stated time period, please contact the shipping carrier for updates.
Any item shipped outside the UK may be subject to customs, handling or brokerage charges, which will be the responsibility of the buyer. If the buyer would like to return their item, these charges cannot be refunded, and must instead be recuperated via their local customs office.
We are unable to declare items below the sale value or to mark items as ‘gifts’ for the purposes of evading customs charges.
For Domestic and International shipping, we required a direct signature from the consignee or a representative at the delivery address to ensure your shipment is not re-directed, or delivered at an alternative address.
If you change your mind and want to cancel your order we are happy to help.
We are unable to cancel any orders which have already been dispatched, due to high volumes of emails and phone calls at times we might be delayed in getting back to you. If you do wish to cancel your order, please WhatsApp us on +44 7564 032150 or email us at firstname.lastname@example.org with the subject heading ORDER CANCELLATION with order number as soon as possible after ordering.
In the event your order is has already been dispatched please follow the return instructions detailed above.