Shipping policy

We provide shipping within the UK and internationally.

DHL UK Shipping:

Domestic (Insurance included, within 1-3 business days) - £10

DHL International Shipping:

Worldwide (Insurance included, within 5-7 business days) - £35

Europe (Insurance included, within 3-5 business days) - £25

United States (Insurance included, within 5-7 business days) - £35

Taxes & Duties:

International Orders: For orders outside the United Kingdom, please note that import duties and taxes are not included in the purchase price. These fees are determined by local customs authorities and collected by DHL Express upon delivery and are the customer’s responsibility. Trésor Vintage cannot predict these fees in advance. All international shipments will be declared at their full purchase price.

Refused Shipments: Should a shipment be returned to Trésor Vintage due to unpaid duties, any associated return shipping fees and non-refundable DHL taxes will be deducted from the final refund amount.

Remarks:

We strive to dispatch your order within 2-3 business days. Orders placed on weekends or public holidays will ship the following business day. Our business days are Monday through Friday, 9 am to 6 pm, excluding public holidays.

While we make every effort to ship promptly, please allow for potential delays during peak periods. Should a significant delay occur, we will contact you via email or phone.

You will receive a Shipping Confirmation email with your tracking number(s) once your order has shipped. Please note that tracking information may become inactive after delivery.

Please note that orders shipped outside the UK may be subject to import duties and taxes. These charges are the responsibility of the buyer. In the event of a return, these customs duties and taxes are non-refundable and must be reclaimed through your local customs office.

We are unable to declare items at a value lower than the purchase price or mark them as "gifts" to avoid customs fees.

For both domestic and international shipments, we require a direct signature upon delivery. This ensures your order is delivered securely to the specified address.